Shipping Policy

Last updated: May 16, 2024

Thank you for shopping at Cervical Pillow. We are committed to delivering your "Memory Foam Cervical Pillow Neck Pain Relief" promptly and efficiently. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders within the United States, estimated delivery time is 5-10 business days from the date of shipment. We primarily ship via USPS or UPS, depending on the package size and destination.

4. International Shipping

For international orders, estimated delivery time is 10-25 business days from the date of shipment. Please note that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to deliver your order within the estimated timeframes, Cervical Pillow is not responsible for delays caused by shipping carriers, adverse weather conditions, customs processing, or other unforeseen circumstances beyond our control. We appreciate your patience and understanding in such situations.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that all shipments to these addresses will be sent via USPS only.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@cervicalneckpillows.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your product or a suitable resolution.

9. Restricted Countries

We currently do not ship to countries that are subject to U.S. sanctions or other international restrictions. If you attempt to place an order to a restricted country, your order will be canceled and refunded.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: support@cervicalneckpillows.com