Refund Policy
Last updated: September 27, 2026
At Cervical Pillow, we want you to be completely satisfied with your "Memory Foam Cervical Pillow Neck Pain Relief." If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Night Trial, Full Refund
Sleep on your pillow for up to 30 nights from the date it was delivered. If it isn't right for you, contact us within those 30 nights and we will give you a full refund, even if the pillow has been used. It does not need to be unused or in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@cervicalneckpillows.com. Please include your order number and the reason for your return. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.
3. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
Returns under the 30-night trial are free. You do not pay for return shipping; follow the return instructions we send with your RMA number.
5. Non-Returnable Items
Pillows returned within the 30-night trial are accepted even if they have been used. The following items cannot be returned:
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
If you have questions about whether your item is returnable, please contact us.
6. Damaged or Defective Items
If you receive a damaged or defective "Memory Foam Cervical Pillow Neck Pain Relief," please contact us immediately at support@cervicalneckpillows.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any shipping costs, at no additional charge to you.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
8. Late or Missing Refund Troubleshooting
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@cervicalneckpillows.com.
Contact Us
For any questions regarding our Refund Policy, please contact us at:
Email: support@cervicalneckpillows.com